Frequently asked questions.
+What is payment processing?
Payment processing lets your business accept card payments — in person, online, or on recurring schedules — and settles those funds into your business bank account.
+How are processing fees calculated?
Fees depend on card type, entry method, monthly volume, business type, risk profile, and pricing model. A statement review shows how your account is priced today.
+Can you support recurring billing?
Yes. Weekly, four-week and monthly cycles for memberships, packages and subscriptions.
+Do you work only with personal trainers?
No. Trainers are the primary niche, but any service or recurring-revenue business fits.
+Can I keep my existing business bank account?
In most cases, yes. Underwriting confirms eligibility.
+Can you review my current processing statement?
Yes — free, no obligation.
+Do you guarantee lower rates?
No. Pricing depends on volume, risk, card mix, and business type.
+How long does approval take?
Varies by business type and underwriting. We'll set expectations after the review.
+What information is required to apply?
Business details, ownership info, a voided check or bank letter, and a recent statement if you're currently accepting cards.
+Can you help me switch processors?
Yes. Most trainers and service businesses can transition without disrupting recurring clients.
+Contracts or cancellation fees?
Terms vary by provider and program and are disclosed in writing before signing.
+How do chargebacks work?
A cardholder dispute is filed with their issuer. Your processor notifies you and you respond with documentation.
+Which businesses may not qualify?
Some industries are restricted or need specialized programs. We'll be upfront if a fit isn't likely.
Merchant account approval is subject to underwriting. Rates and fees vary by business, volume, risk profile, and services selected. Savings are not guaranteed. FTG Payments is a merchant-services referral partner and is not a bank or card network.